FRequently Asked Questions

FAQ’s

Frequently Asked Questions (FAQ)

Below is a list of our most commonly asked questions. If there is a question here you don’t see or you would like to enquire about something else please feel free contact us. Please also be sure to read our Terms and Conditions.

How do I secure my booking?

We require a 25% deposit to secure your booking.  The 75% Balance is due 8 weeks prior to your arrival. If your intended arrival date is less than 8 weeks away, then we require full payment unless otherwise agreed by us in writing.

The Refundable damages deposit is taken in cash during check-in and returned to you during check-out (subject to any deductions)

Can I pay with a Credit Card?

Yes, we can accept credit/debit card payments via Transferwise.com – Instructions given during the booking process.

How far are you from the Beach?

We are approximately 1km from Rawai Beach and 2km from Nai Harn Beach.

Is a car necessary?

While a car isn’t completely necessary and many of our guests like to walk, this is a very personal decision, especially considering the heat, and you may be more comfortable hiring some method of transport. We are very happy to arrange this for you.

I've already booked with you, but I wish to change my dates. What can I do?

Just contact us with your proposed new dates and subject to availability we will change them for you. This is subject to management discretion, and possibly a small charge may need to be made if we are unlike to be able to fill the dates that will become vacant. If the change involves a change in price bracket (i.e low season to high season) the difference will need to be paid.

Check-in / Check-out Procedures?

We aim to have your villa ready by 2pm on your day of arrival, and we ask you to be ready to vacate by 10am on the day of your departure. Of course, your villa may be available sooner, but we are unable to guarantee this.

Can I pre-book a late check-out or early check-in?

Yes, you can.   (Subject to availability and must be agreed in writing prior to your stay)

Extend check-out until 3pm for 30% of daily rate. 

 

What Maid services are included?

A weekly clean is included with the hire of the villa. Extra cleaning is available for ฿150 per hour, but this does need to be pre-arranged.

Can you provide a Cook?

We are unable to provide a personal cook, However, we do have a restaurant on Rawai Beach that offers a free delivery service to our villas, and a menu is provided for you convenience the module Advanced settings.

Can you provide a car with driver?

Unfortunately no. However we have a very good local English speaking taxi firm that knows all our villas, they charge very good prices and always punctual. And for those larger groups, they even have minibus’s suitable for up to 12 people.

What about Patong?

We are approximately 25 minutes from Patong by car. A beautiful drive along the coast

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